Etiquette & Policies
When visiting BeeVilla Spa, we kindly ask you to keep in mind a few helpful details to ensure a positive experience for you and all of our guests.
Upon Arrival
To fully take of advantage of the rejuvenating aspects of time spent at the spa, we encourage our guests to arrive a minimum of 20 - 30 minutes before your first scheduled appointment. Guests receiving Facials, Massage, Body Treatments, some Wellness treatments, or multiple treatments will be given a robe, slippers, and a locker upon check-in and are invited to shower (please arrive at least 30 minutes in advance for this amenity), grab something to drink, and repose in one of the many lounge areas to begin setting the tone for a completely tranquil experience.
Cell Phone Etiquette
Upon entering the front doors (or better yet in the parking lot!), please make sure your phone ringer is set on silent. We ask that you refrain from making or receiving phone calls during your time with us. Being at the spa is the best time ever to take a break from your device, in fact we recommend doing without your phone completely. Your nervous system will thank you later!
Booking Policy
A valid credit card is required at the time of reservation to book an appointment with us at BeeVilla Spa. When you check out, feel free to pay for your services with credit card, cash or gift card. We do not accept checks.
Cancellation Policy
We will send text and email reminders 48-hours and 24-hours prior to scheduled services to help our guests make it to the spa on time. We understand that situations sometimes arise that make keeping your appointment utterly impossible. We ask that you go online or call to reschedule/ cancel your appointment asap as appointment slots get harder to fill the closer the time comes. To ensure that our staff keep a full schedule, their bills paid, and a smile on their face, we have a 24-hour cancellation policy in place. Appointments that are rescheduled or cancelled inside of the 24-hour window will incur a charge of 50% of the service and no-show appointments will be charged the full amount of the service.
Age Requirements
The minimum age to enjoy all of the services and amenities that we have to offer is 18. Guests between the ages of 15 - 17 may be booked for certain services when accompanied by their parent or guardian, who will remain with them at all times. Guests under the age of 18 are not permitted in the locker rooms.
Sexual Harassment Policy
BeeVilla Spa employs Licensed Professionals that use mandatory proper draping techniques in accordance with the Licensing Board of the State of Texas, and our Massage Therapists do not massage breast tissue, nipples, or genitalia. We have a zero-tolerance policy for sexual harassment, including jokes with sexual innuendo and/or referring to "happy endings". Sexual harassment is prohibited by federal, state, and local laws. It applies equally to men and women and is generally defined by the law as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Your therapist will end the session immediately if any such event occurs, you will charged for your full treatment, and will no longer be able to book services with us in the future.
